Support

o make sure we can help you as fast and competent as possible, please consider the following:

- The telephone support CAN NOT help you with problems in money wire transfer. Please write an e-mail instead.
- You can find instant help in our FAQ. Many questions are already answered there.
- Please read the text on our homepage and in our news carefully. Many questions will solve itself that way.

In case you still have questions, just write us an e-mail to support@rapidshare.com in English or German.
Please make sure you give a detailed and compact explanation of your problem.

A wrong e-mail is for example: "I can't login! Why not?" because this makes it necessary to ask for more details.

A better e-mail:
"I get the following error-message when trying to login with my account-data: ...
My account-details are: ...
I use this browser: ... and this operating system: ..."

The most important thing is an exact copy of the error-message and your account-details.

Name*: ...
E-Mail*: ...
Login-ID*: ...
Transaction-ID*: ...
Date of account-creation: ...
Date of payment**: ...

* This has to be the details you used when you paid for your account. You can find your transaction-ID in your Paypal account.
** If you used an eCheck.