The performance problems noticed by some users should be fixed now. We have integrated many new servers and we have got a new 10 Gigabit Port dedicated for german users, which of course means international users will now have more free bandwidth on the other ports. Nevertheless our team already started working on the next major upgrade. In January already we will implement two new 10 Gigabit Ports and 1.6 Petabytes of new storage.
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We have just integrated a new port, boosting RapidShare's bandwidth to a total of 110 GBit/s now. This port is dedicated for users of the German Telekom, which means that it is not selectable from the list of mirrors. However, by routing those german users to the new port, more bandwidth will be available to our international users.
RapidShare has now 100 Gigabit of Internet bandwidth, which is completely dedicated to our customers. Because of this speed boost, we have decided to disable the download tickets again. We hope that we will be able to provide another 10 Gigabit of Internet bandwidth within next week.Furthermore RapidShare also offers professional webhosting now. You only need a simple premium account to start providing direct downloads to your users. More information can be found in your premium zone.
The performance problems noticed by some users should be fixed now. We have integrated many new servers and we have got a new 10 Gigabit Port dedicated for german users, which of course means international users will now have more free bandwidth on the other ports. Nevertheless our team already started working on the next major upgrade. In January already we will implement two new 10 Gigabit Ports and 1.6 Petabytes of new storage.
RapidShare's own upload/download software RSM (RapidShare Manager) is now available.
Convenient downloads for Premium users
Upload resume is possible
Premium users can upload files with up to 2 GB sizeInfo + download
As every free user should have noticed, we are experimenting once again with the CAPTCHA system. The reason is that RapidShare is popular enough for people to create tools to download from RapidShare as a free user as if they were a premium user. This has a negative impact for our paying premium users, since they expect a fast download. On the other hand we are also experimenting with happy hours again. When our servers have enough spare bandwidth, we will make it easier for free users to download from RapidShare, knowing that this also makes it possible again to automatically download files with those tools. Right now the RapidShare Happy Hours will disable the download tickets and the captchas completely.
If you believe that your intellectual property rights have been infringed upon by one of our users, please contact us by sending an e-mail to abuse@rapidshare.com.Please note that we will only process complaints that meet the following requirements:
Please provide us with your name, address and telephone number.
Please describe the copyrighted work that is affected.
Describe the exact location of the infringing file by providing us with the exact RapidShare link (example: http://rapidshare.com/files/123456/example.jpg).
Add the web address under which the link has been published.If your request applies to more than one RapidShare link please make sure that all links are complete.Do not send attachments. Include the illegal file links directly in your message.Please make sure you can receive messages on the e-mail address from which you contact us.Anonymous or incomplete messages will not be processed. Thank you for your understanding.
o make sure we can help you as fast and competent as possible, please consider the following:
- The telephone support CAN NOT help you with problems in money wire transfer. Please write an e-mail instead.
- You can find instant help in our FAQ. Many questions are already answered there.
- Please read the text on our homepage and in our news carefully. Many questions will solve itself that way.
In case you still have questions, just write us an e-mail to support@rapidshare.com in English or German.
Please make sure you give a detailed and compact explanation of your problem.
A wrong e-mail is for example: "I can't login! Why not?" because this makes it necessary to ask for more details.
A better e-mail:
"I get the following error-message when trying to login with my account-data: ...
My account-details are: ...
I use this browser: ... and this operating system: ..."
The most important thing is an exact copy of the error-message and your account-details.
Name*: ...
E-Mail*: ...
Login-ID*: ...
Transaction-ID*: ...
Date of account-creation: ...
Date of payment**: ...
* This has to be the details you used when you paid for your account. You can find your transaction-ID in your Paypal account.
** If you used an eCheck.
You can manage up to 50 jobs at the same time. This means, you can transfer up to 50 files in parallel.
By using remote-uploads, we will download the file for you and upload it automatically to RapidShare. In your premium-zone you click on "Remote-Uploads" and add your URLs there. We will then download the file for you and re-upload it in your premium-zone. Normally this will work very fast as we have really big bandwidth here. Imagine you have DSL10000000 at your home.. Thats fast, isn't it? If the server with the file is very slow, our download will be slow as well of course. Please notice that we will automatically abort downloads taking longer than 3 hours.
Yes, thats possible. Just use http://LOGIN:PASSWORD@www.server.com/file.zip and replace LOGIN with your login on that server and PASSWORD with your password there. We will login on that server with that data then. Please do not use your RapidShare-Login, this is wrong! Your login-data is safe with us. After you have finished any remote-upload, you can delete your remote-job from the list. This way you will delete any data about the remote-upload itself, including the login-data you have given.
No limit. Nevertheless even we have to clean up our drives from time to time, so we will delete files that have not been accessed for 90 days or longer. For premium users this rule will only apply if there are more than 20 GB (20.000.000.000 bytes) of data stored in your account.
Sure you can! After your upload, you will get two links. The download-link, which you give to everyone you want, and a delete-link, which you keep for yourself. Just click on the delete-link and your file will be deleted immediately.
No. Not everyone wants his files to be seen by everyone. In order to protect privacy, its absolutely impossible to get files, which URL's you do not know.
Please make sure you have enabled cookies on your system. Also make sure you do not have software installed, which blocks sending of cookies. Some firewalls for example like to do this. You do not HAVE to accept cookies, but you will have to enter your login-data for every file you want to download, if you do not accept cookies.
Our system checks your IP-address in order to count the downloads. If you are getting this message and you really did not download anything, then you are using a proxy-server, which is used by other people as well. Even if you have no proxy-server set up in your configuration, there are many providers who force a transparent proxy-servers between you and the net. If you do not believe us, go to other pages telling you your IP-address (for example http://www.myipaddress.com.) But what can you do? You have to disable this proxy-server. If you are not able to disable the proxy-server, the only solution IS a Premium-account. Premium-users are recognized by cookies, not by IP-address. Unfortunately we cannot disable our IP-check, else people would download so much that we would have to close down this service completely. I hope you understand our situation in this matter.
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