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Rapishare
Parte1
The performance problems noticed by some users should be fixed now. We have integrated many new servers and we have got a new 10 Gigabit Port dedicated for german users, which of course means international users will now have more free bandwidth on the other ports. Nevertheless our team already started working on the next major upgrade. In January already we will implement two new 10 Gigabit Ports and 1.6 Petabytes of new storage.
We have just integrated a new port, boosting RapidShare's bandwidth to a total of 110 GBit/s now. This port is dedicated for users of the German Telekom, which means that it is not selectable from the list of mirrors. However, by routing those german users to the new port, more bandwidth will be available to our international users.
RapidShare has now 100 Gigabit of Internet bandwidth, which is completely dedicated to our customers. Because of this speed boost, we have decided to disable the download tickets again. We hope that we will be able to provide another 10 Gigabit of Internet bandwidth within next week.Furthermore RapidShare also offers professional webhosting now. You only need a simple premium account to start providing direct downloads to your users. More information can be found in your premium zone.
The performance problems noticed by some users should be fixed now. We have integrated many new servers and we have got a new 10 Gigabit Port dedicated for german users, which of course means international users will now have more free bandwidth on the other ports. Nevertheless our team already started working on the next major upgrade. In January already we will implement two new 10 Gigabit Ports and 1.6 Petabytes of new storage.
RapidShare's own upload/download software RSM (RapidShare Manager) is now available.
Convenient downloads for Premium users
Upload resume is possible
Premium users can upload files with up to 2 GB sizeInfo + download
As every free user should have noticed, we are experimenting once again with the CAPTCHA system. The reason is that RapidShare is popular enough for people to create tools to download from RapidShare as a free user as if they were a premium user. This has a negative impact for our paying premium users, since they expect a fast download. On the other hand we are also experimenting with happy hours again. When our servers have enough spare bandwidth, we will make it easier for free users to download from RapidShare, knowing that this also makes it possible again to automatically download files with those tools. Right now the RapidShare Happy Hours will disable the download tickets and the captchas completely.
If you believe that your intellectual property rights have been infringed upon by one of our users, please contact us by sending an e-mail to abuse@rapidshare.com.Please note that we will only process complaints that meet the following requirements:
Please provide us with your name, address and telephone number.
Please describe the copyrighted work that is affected.
Describe the exact location of the infringing file by providing us with the exact RapidShare link (example: http://rapidshare.com/files/123456/example.jpg).
Add the web address under which the link has been published.If your request applies to more than one RapidShare link please make sure that all links are complete.Do not send attachments. Include the illegal file links directly in your message.Please make sure you can receive messages on the e-mail address from which you contact us.Anonymous or incomplete messages will not be processed. Thank you for your understanding.
o make sure we can help you as fast and competent as possible, please consider the following:
- The telephone support CAN NOT help you with problems in money wire transfer. Please write an e-mail instead.
- You can find instant help in our FAQ. Many questions are already answered there.
- Please read the text on our homepage and in our news carefully. Many questions will solve itself that way.
In case you still have questions, just write us an e-mail to support@rapidshare.com in English or German.
Please make sure you give a detailed and compact explanation of your problem.
A wrong e-mail is for example: "I can't login! Why not?" because this makes it necessary to ask for more details.
A better e-mail:
"I get the following error-message when trying to login with my account-data: ...
My account-details are: ...
I use this browser: ... and this operating system: ..."
The most important thing is an exact copy of the error-message and your account-details.
Name*: ...
E-Mail*: ...
Login-ID*: ...
Transaction-ID*: ...
Date of account-creation: ...
Date of payment**: ...
* This has to be the details you used when you paid for your account. You can find your transaction-ID in your Paypal account.
** If you used an eCheck.
You can manage up to 50 jobs at the same time. This means, you can transfer up to 50 files in parallel.
By using remote-uploads, we will download the file for you and upload it automatically to RapidShare. In your premium-zone you click on "Remote-Uploads" and add your URLs there. We will then download the file for you and re-upload it in your premium-zone. Normally this will work very fast as we have really big bandwidth here. Imagine you have DSL10000000 at your home.. Thats fast, isn't it? If the server with the file is very slow, our download will be slow as well of course. Please notice that we will automatically abort downloads taking longer than 3 hours.
Yes, thats possible. Just use http://LOGIN:PASSWORD@www.server.com/file.zip and replace LOGIN with your login on that server and PASSWORD with your password there. We will login on that server with that data then. Please do not use your RapidShare-Login, this is wrong! Your login-data is safe with us. After you have finished any remote-upload, you can delete your remote-job from the list. This way you will delete any data about the remote-upload itself, including the login-data you have given.
No limit. Nevertheless even we have to clean up our drives from time to time, so we will delete files that have not been accessed for 90 days or longer. For premium users this rule will only apply if there are more than 20 GB (20.000.000.000 bytes) of data stored in your account.
Sure you can! After your upload, you will get two links. The download-link, which you give to everyone you want, and a delete-link, which you keep for yourself. Just click on the delete-link and your file will be deleted immediately.
No. Not everyone wants his files to be seen by everyone. In order to protect privacy, its absolutely impossible to get files, which URL's you do not know.
Please make sure you have enabled cookies on your system. Also make sure you do not have software installed, which blocks sending of cookies. Some firewalls for example like to do this. You do not HAVE to accept cookies, but you will have to enter your login-data for every file you want to download, if you do not accept cookies.
Our system checks your IP-address in order to count the downloads. If you are getting this message and you really did not download anything, then you are using a proxy-server, which is used by other people as well. Even if you have no proxy-server set up in your configuration, there are many providers who force a transparent proxy-servers between you and the net. If you do not believe us, go to other pages telling you your IP-address (for example http://www.myipaddress.com.) But what can you do? You have to disable this proxy-server. If you are not able to disable the proxy-server, the only solution IS a Premium-account. Premium-users are recognized by cookies, not by IP-address. Unfortunately we cannot disable our IP-check, else people would download so much that we would have to close down this service completely. I hope you understand our situation in this matter.
Right now we have tested the following programs successfully: GetRight, FlashGet, GoZilla and IDM.Please notice that due to the nature of the TCP-protocol and the fact that some download managers are poorly designed, its possible that your download logs show more traffic than you have evidently downloaded. However, this is not a bug within RapidShare because we log exactly the traffic leaving our network. The more streams you use in parallel, the more "overhead-traffic" might be logged.
Yes, but only if you own a Premium-account. With a Premium-account, your requests are sent through more complex server-routines, which also support download-accelerators. Those programs support resume of broken files and even segmented downloads. This means, you can download the same file with many streams, resulting in higher download-speed.
Upload your files in your Premium-Zone, and you will get points for downloads of your files. You can then convert your collected points to free premium-accounts. (Check "Convert points" in your premium-zone.) You can also extend your own premium-account for free. You will get one point per download if the downloader is a free-user AND your file is bigger than 1 MB AND the downloader has generated less than 5 points in the last hour. These rules have been introduced to protect us from abuse.
If you have a spam/junk mail folder in your mailbox, please check if you find our e-mail there. Unfortunately some spam-filters mark our login information e-mails as spam.You can also request the e-mail again at this page. If you get the message that no account with your e-mail address was found, its possible that the payment has not yet been cleared. Your account is created when the payment is completed, i.e. when it has been transferred to RapidShare. If you pay via PayPal using your credit card, this usually is done instantly. With other payment methods it can take some days.If you did not find a solution here, please contact our support. In order to find your payment and your account, we need at least one of the following informations:
The exact e-mail address from which the payment was sent
The PayPal Transaction ID (a code consisting of 17 letters and numbers)
The PayPal receipt number (a code similar to 1234-1234-1234-1234)You can find the Transaction ID or receipt number in your PayPal account or in the payment confirmation e-mail you have received from PayPal.
Our network-connections are far from being full. We always buy more bandwidth than we really need in order to avoid bottle-necks. Neither uploading nor downloading is limited! If you still have a slow upload-speed, try choosing a different network-path for uploading your files. You can choose from three different network-paths in the upload-form. When downloading files, you can select three different download-paths as well. If all paths are slow, the only thing you can do is to call your local provider and complain there.
- Free users have to enter some letters before the downloads start in order to have the permission to use the infrastructure of RapidShare for free.
- Free users may only download a certain amount of Megabytes per hour. If this amount is exceeded, a message will appear.
- If a free user violates this terms of use, RapidShare has the right to permanently ban the free user from the RapidShare network.
- People writing programs with the goal to violate our terms of use will be made fully responsible for the financial losses/damages.
No files with illegal contents, for example pornography, child pornography, racist material and/or unauthorized copies of copyrighted material. This statement of categories is not the completed list.
We will not tolerate any abuse of our servers for copyright violations and reserve the right to delete any file that has been uploaded and/or distributed in violation of German or international copyrights. Copyright protected content may especially not be distributed to third parties (for example by publishing links to copyright protected files on other websites).
We will therefore delete any copyright protected file that we find on Internet Forums, warez-sites, etc.
With 230 Gigabit/s of Internet connectivity and 4.5 Petabytes of storage, RapidShare is one of the biggest and fastest web hosters world wide.
With our 1-Click web hosting solution you can put your files online for free with just one click fast and easy. You decide, who will be able to access your file. Only people knowing the exact download URL are able to download your file. Your file will be deleted when it has not been accessed for more than 90 days or you use your delete link
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